NASHVILLE, Tenn. — On Wednesday, October 10, Studer Group presented Pikeville Medical Center with the Excellence in Patient Care award for their exemplary “doctor communication” ratings on the HCAHPS patient survey.
President and CEO Walter E. May said, “At Pikeville Medical Center we believe it is extremely important for our patients to clearly understand their treatment plan and the important information their doctor has for them. We emphasize this to our physicians, and I am pleased that our patients have recognized these efforts and feel that our doctors are communicating with them effectively.”
The presentation took place during the 10th annual “What’s Right in Healthcare” conference at the Gaylord Opryland Resort and Convention Center in Nashville, TN.
Dr. William Johnson, Pikeville Medical Center’s Chief Medical Officer, said, “Our medical staff understands the importance of showing respect, listening carefully to patients and their families, as well as clearly explaining diagnosis and treatment plans.” Johnson continued, “This best practice leads to better patient outcomes and a higher level of patient and physician satisfaction.”
HCAHPS, or Hospital Consumer Assessment of Healthcare Providers and Systems, is a national standardized survey tool used to measure adult, inpatient perception of the quality care they receive at a given acute care hospital. The 27-question survey was created in 2002 from the combined efforts of The Centrs for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRZ).
Studer Group gives its Excellence in Patient Care award to select partners based on very high scores in each of the HCAHPS categories.
Pikeville Medical Center received this award in the “more than 100 beds” category for having the best responses to HCAHPS questions regarding physician performance in the areas of courtesy, careful listening, and clear explanations.
“The best hospitals focus on bringing physicians into their corporate culture,” says Quint Studer, founder of Studer Group.