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Women give PMC thumbs up: Hospital selected one of America’s best for patient experienceWomen give PMC thumbs up: Hospital selected one of America’s best for patient experience
By: Torie Fowler - torie.fowler@pikevillehospital.org, For The Medical Leader
Published: 09/07/2012

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PIKEVILLE – Pikeville Medical Center has again received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience.

The award is based on female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

“We are especially proud that we have again been selected as one of the Top 100 hospitals for patient experience,” PMC President/Chief Executive Officer Walter E. May said.

“Winning the Women’s Choice Award for the second time is a testament to the dedication and hard work of our more than 2,300 employees.”

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians.

The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

Hospitals qualify for this highly selective annual list based on an in-depth scoring process. 

The scoring incorporates a national, standardized survey of patients’ perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction.

Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

The 100 best scores in four hospital size categories determine the Award winners.

WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough consumer decisions,” said Delia Passi, CEO and founder of Women’s Certified.  “When a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

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