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PMC’s commitment: Hospital ranks in Top 10 percent for patient satisfactionPMC’s commitment: Hospital ranks in Top 10 percent for patient satisfaction
By: Medical Leader Staff-Press Release-Other
Published: 08/31/2012

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PIKEVILLE — Pikeville Medical Center was recently named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™.

This distinction ranks Pikeville Medical Center among the top 10 percent of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital.

According to HealthGrades, 80 percent of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 53 percent of patients who received care from the poorest-performing hospitals.

“Our employees demonstrate the very best in health care services,” said Walter E. May, President and Chief Executive Officer of Pikeville Medical Center. “This award further validates our commitment to our patients.”

To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011.

HealthGrades identified 332 hospitals performing in the top 10 percent in the nation for patient satisfaction, based on survey responses from patients treated at those facilities.

Hospitals had to meet bed size, survey-response size and clinical-quality thresholds in order to be eligible for the award.

Information on award recipients and the ratings methodology is available, free to the public, at HealthGrades.com.

“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27 percent more patients of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10 percent,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study.

When compared to hospitals performing in the bottom 10 percent for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

•50 percent more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)

•38 percent more patients responded that they always received help from staff quickly

•23 percent more patients reported their nurses always communicated well

•21 percent more patients felt their pain was always well controlled

•14 percent more patients reported their doctors always communicated well.

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